Shipping Policy

Last updated: May 17, 2024

Thank you for shopping at Solar Firefly Lights! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods.

3. Domestic Shipping

For orders shipped within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.

4. International Shipping

We offer international shipping to many countries. For international orders, delivery typically takes 10-25 business days after shipment, depending on the destination country and local customs processing times.

Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframes, Solar Firefly Lights is not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other factors beyond our control. We appreciate your patience and understanding in such situations.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders will be shipped exclusively via USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solarfireflylights.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.

9. Restricted Countries

Due to various international shipping restrictions and regulations, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.