Refund Policy
Last updated: May 17, 2024
At Solar Firefly Lights, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Solar Firefly Lights, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solarfireflylights.com. Please include your order number and the reason for your return in your email. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the refund appearing on your statement may vary depending on your bank or credit card company.
5. Non-Returnable Items
Certain types of items are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items (e.g., hygiene products)
- Clearance or final sale items
- Personalized or custom-made items
Please contact us if you have questions or concerns about your specific item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solarfireflylights.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. You may not be required to return the damaged item.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarfireflylights.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solarfireflylights.com.